TERMS OF SERVICE
Commission slots are not guaranteed until CFStudios has received minimum required payment, valid photo ID, and a signed copy of the commission contract from a potential client. Performing these tasks as part of Commission Setup, participating in a Premade Auction, or purchasing an item made by CFStudios means that the client in question has read and agreed to CFStudios' Terms of Service and familiarized themselves with CFStudios' FAQ and commission process.
All prices are in USD and are non-negotiable. Our preferred payment method is through Square invoices. We are currently unable to accept Paypal until further notice; it is not necessary to make a Square account to send us payments, however, and we can send invoices directly to your correspondence email for payments.
We have the right to make changes to our prices at any time and without warning, but sales and commissions will always adhere to the prices listed when the commission or sale was contractually agreed to; prices will not raise or lower in the middle of a commission or sale.
Most of our sales require a contract. All commissions totaling over $100USD will require both parties to fill out a contract with their legal names and applicable monikers, detailing the specific agreements of the commission. The contract's sole purpose is to protect both the artists and purchaser, and outline things such as payment agreements, character rights, and a due date if any. In the event that the terms of the contract are broken, the commission will be considered void and dealt with at CFStudios' discretion. We require a valid photo ID at the beginning of the contract process to verify the commissioner's age and identity.
After a contract has been filled out, we cannot accept edits to the reference art due to the possibility of having to order more materials (new fur color, etc) or changing the complexity of the costume. If a customer wants to request an edit it may involve an additional fee or a voided due date. Exceptions include instances where we have appropriate materials in stock, but these are few and far between.
Keep in mind that we have the right to refuse any commission. We will not sell to those with negative approval ratings. We will not do business with those under the age of eighteen, no exceptions.
We likewise have the right to cancel a commission if the customer is extremely rude or unreasonable, harasses us or others, is unresponsive to the point of us being unable to work or collect payments, or shows wildly inappropriate behavior that we would not want to be associated with.
Please note that we only cancel commissions in instances of extreme behavior! Asking us to alter a piece to your liking when we check in for approval is a perfectly normal client-artist interaction and will not result in us dropping your slot. Don't worry, we're not trying to cheat you!
Please only place bids or apply for a slot if you fully intend, and are prepared, to work with CFStudios and pay the amount requested. Repeated offenses of applying for a slot and backing out will result in being banned indefinitely from all CFStudios slot applications. Applying for a slot and not answering if accepted will result in being permanently banned from all future CFStudios slot applications.
Placing a bid and asking for it to be removed, stating you are unable to pay after winning, or not responding when you have won an auction will result in you being permanently banned from all future CFStudios auctions.
Contacting us and explaining your situation (or at least explaining that you are unable to pursue what you have ordered, as we aren't necessarily entitled to know) will almost always result in at least some leniency. We appreciate communication and understand that life happens, but if we don't hear anything we have no choice but to assume that the client in question is too unreliable to pursue future orders with.
The customer always pays shipping, no exceptions. Please be prepared for shipping costs when approaching us for a commission. Shipping varies by distance and the final weight of the package and as such is hard to estimate; we usually are only able to give a hard quote once the item is completed and boxed up.
International orders usually have an additional customs fee, so please be aware of that if you are ordering from outside the US. We will not lie on customs forms and items will always be marked as merchandise with their actual value, with the buyer being the party responsible for the fee. Orders will not be shipped out until they have been paid for in full. We are not responsible for anything that happens to an item during the shipping process, so if you're worried about damages, be sure to ask for an insured package. Please be aware that shipping insurance usually raises the cost. We ship from 95661, USA.
Likewise, estimated completion dates are not applicable to shipping dates! Please see our completion dates section for more information.
We do not accept trades for art, promotions, or other costume pieces. We would be happy to work for you but are unable to do so in return for payment other than US currency; we value the art of others very highly, but need the income. Messages regarding trades will be ignored.
CFStudios will not provide materials to customers; we do not have a resale license and have no desire to pursue one. If you want to purchase extra materials that were used on your costume, we will be able to provide you with information regarding where or how to purchase it in most cases. CFStudios is not required to give up this information and will do so at their discretion.
Likewise, if a commission is dropped or canceled, CFStudios retains ownership over any materials purchased and is not required to send any to the commissioner.
We reserve the right to post images of any work we do for you on our website or social media accounts, since it provides exposure for ourselves as artists and helps to showcase and document our work. We will occasionally stream during work hours, and projects may show up in video streams as well. We also reserve the right to model commissioned pieces on ourselves or models for photo and promotional reasons before the pieces are sent out; they will not be heavily worn or used, just briefly modeled. This is non-negotiable and will be done at our discretion; we may not always choose to post, stream, or model something, but we will reserve the right to.
In the event that the item we worked on comes with a Non-Disclosure Agreement, we will only agree to the commission if we are granted access to photos of the completed project and are allowed to post those.
If the item is a present or intended to be a surprise we will sometimes agree to wait to post it, but this is not a guarantee and depends on the time requested and nature of the commission. Please discuss scenarios like this with us first.
Likewise, when we share work in progress photos with a client to approve, they are intended for the client's or associated parties' and Patreon subscribers' eyes only. Shared WIP photos are not to be posted or shared publicly and CFStudios retains rights to all WIP photos.
Estimated Completion Dates:
CFStudios no longer gives or accepts due dates, and instead gives estimated completion dates as to when your costume will be worked on (and subsequently should be finished by.) CFStudios will not compensate a customer or perform a rush order if a desired due date is announced and missed.
While we cannot guarantee due dates, we still want to give customers some peace of mind that their orders will be finished in a timely manner. Any order that is still being worked on 3 or more months past your estimated completion date will be eligible for a small partial refund or future order discount coupon at CFStudios' discretion. This does not apply to orders whose delays were caused by something out of CFStudios' hands, including but not limited to slow customer response times, backordered materials, items lost in the mail, multiple requested edits / alterations, personal or family emergencies, natural disasters, etc.
Please check your email regularly! We are a fast-paced, deadline-oriented working environment, and having to wait multiple days to a week for approval on a piece can seriously disrupt our workflow, in addition to putting deadlines in danger. If we email you asking for approval about a piece and do not get a response for three full days, we will send a reminder email, which also acts to ensure the first email wasn't lost or eaten.
Late response / payment policy:
If your commission has been accepted but not been started:
If a slot is still in Commission Setup phase, meaning CFStudios has notified a potential client of their slot acceptance, the client has 24 hours from receiving that email to claim their slot with a response email, provide valid photo ID, and submit slot payment. CFStudios will then create and send a contract for the client to sign, and will consider a slot to be in Commission Setup phase until all of these steps are complete.
CFStudios asks that a potential client respond to Commission Setup emails within 24 hours; response delays may result in slot termination if the commissioner fails to respond within 24 hours and will result in slot termination if the commissioner fails to respond within 3 days or longer. This ensures only serious clients apply for slots and allows CFStudios to offer slots to other interested parties should the initial accepted client not respond.
If a slot has been secured but not yet started, CFStudios asks that a client be able to respond to emails at least a few times a week, and requires they be able to respond to emails at least once a week.
You will be informed when you sign your contract of when we need measurements and payment by. We will remind you again when these are due in one month. If we are attempting to contact you on or after the due date about something that is required in order for your commission to move forward (if we need measurements, your final payment, etc) and you do not respond in any way within two weeks of that time, your slot will be dropped and any payments made will not be refunded. The reason we only tolerate two weeks of unresponsiveness is because you would have received sufficient warning up until that point.
If you need more time and inform us of this, we will do our best to work around it, although it may not be possible and your slot could still be dropped. Please note that we can only make this exception if your circumstance has been communicated to us; we are not entitled to know why, but we do need to be informed if you need more time or we will have no choice but to assume your slot has been abandoned and offer it to someone else.
If your batch has already been started:
CFStudios requires very fast response times once we enter "The Stampede" phase of a commission batch. Once a client has been informed that CFStudios is about to begin The Stampede, the client will be required to answer emails at least twice a day to approve sculpting and markings, and encouraged to answer as frequently as they are able. If a client fails to respond within their timeframe requirements during The Stampede, any pieces in question may be automatically marked as approved by CFStudios. This will be done at CFStudios' discretion, and automatically approved pieces may not be possible to alter later without an additional fee. The client will not be held to these response time requirements at any other phase outside of The Stampede.
After The Stampede is finished, CFStudios asks that clients check their email at least three times a week as a courtesy, although we recommend checking at least once a day. We regularly reach out to current customers to ensure our work meets their standards, and require approval from clients to move forward. Multiple instances of response delays or delays totaling two weeks or more may result in your estimated completion date being void.
After 30 days of no response despite multiple attempts at contact, your piece will be considered abandoned and surrendered to CFStudios. No refund will be issued and we will have the right to sell or alter the piece as we see fit.
Please let us know if you encounter an issue that you suspect will impact your response availability. We are very lenient and forgiving if you keep us in the loop, and are willing to make exceptions for good clients who just ran into some trouble. All we ask for is good communication! We will do our best to work around anything we've been informed of.
If a project's design has been supplied by CFStudios (whether created by CFStudios or drawn for CFStudios by another artist), character rights will return to CFStudios if the commission is cancelled or if the contract is voided in any way. For pre-designed or artistic liberty slots, that means if you want to cancel your commission, you will also have to give up the design that came with that slot. CFStudios will then finish the costume without it being attached to the commissioner, and will auction or sell it as they see fit.
This clause is intended for commissioners who have not finished paying and therefore could potentially drop out of their slot; if a costume has been paid in full and is then cancelled or voided, the commissioner would retain character rights since payments are not refundable.
If a project's design is supplied by the commissioner, CFStudios will not have character rights at any point before, during, or after the commission process, even if a project is cancelled.
If a pre-designed or artistic liberty slot is cancelled by CFStudios and the cancellation has nothing to do with the commissioner, the commissioner will be refunded and will have the option of keeping the character associated with the slot or selling it back to CFStudios.
We require a payment in full at the time of commission.
All payments received will be subject to an additional 5% processing fee that goes toward sales tax. Sales tax in our state is almost double that, so we're trying to save the customer a bit of money! This means to adequately estimate how much your project will cost, you can add 5% of the total to the quote you were given. We are happy to make this calculation for you if you prefer.
Payment plans: Payment plans are available to eligible clients through Square Installments ONLY. This is essentially a CFStudios credit card - Square checks your credit and approves you for an amount to be paid off in fixed monthly payments. If you are approved for a Square Installments plan, CFStudios will still be paid in full and will NOT offer refunds on any part of the order. The client will then refer to the monthly installment plan negotiated with Square to make repayments; CFStudios is not able to take part in this negotiation and all payment plan / repayment questions must be directed to Square. We are not able to check your eligibility for you or get you pre-approved for a Square Installments plan. CFStudios does not offer loans or other payment plans and is not able to take payment plans through sources other than Square or a credit card. Once a client agrees to a Square Installments plan, CFStudios is not responsible for the details of that plan or any failure on the client's part to repay / respond to Square.
To read more about Square Installments, check their FAQ:
Piece approval and edits:
We will send progress pictures every step of the way to ensure you're happy with the progression of your order. We want you to be happy with your item and if something is done inaccurately or not up to your standards we are more than happy to fix it! We just ask that you please understand the difference between mistakes and edits.
Mistakes: CFStudios creates a piece that is beneath their normal quality standards, does not perform the way it is intended to, somehow goes against what was negotiated in the contract, or is inaccurate to the reference art (this does NOT include stylistic differences, but obvious inaccuracies / oversight). CFStudios will be held responsible for correcting any mistakes made (or repairing mistakes found within the warranty period) and will compensate the client if a project is late due to mistakes.
Edits: The customer wants CFStudios to alter something to fit a specific style / taste, changes their mind or reference art and wants something to look differently, or changes their mind or reference art and wants a piece rebuilt. CFStudios will do their best to perform any edits the customer requests, but the customer must understand that not all edits may be feasible or possible. Likewise, if a piece has already been approved or completed and an edit is later requested, CFStudios may not be able to perform said edit. Some edits may not be performed without an additional fee, and CFStudios will NOT be held responsible if a project is late due to requested edits.
We are more than happy to perform edits under most circumstances, but please understand that edits will sometimes include an editing fee that the customer will be responsible for paying; we are artists who expect to be allowed to work in our own style with a reliable piece of reference art. Repeated or more involved / extreme edit requests may also result in a pushed back or even voided estimated completion date that CFStudios will not be responsible for compensating for. We will do our best to avoid altering an estimated completion date in the process of making a customer happy, but in more extreme circumstances it can be necessary.
If you need to cancel your order, you may contact us and do so with no cancellation fee. If your order has already been started, we definitely recommend sticking with an order until it is completed! We will not begin work until we have been paid in full, so at that point you will have paid everything you owe. The least you can do is get your costume out of the deal!
If an order is cancelled by the client, they may be barred indefinitely from all future CFStudios auctions and slot applications - the decision to bar or not will be up to CFStudios and will be made based on the communication and surrounding circumstances of the cancellation.
If an order is cancelled by CFStudios according to our TOS or due to a client's breach of conduct or our TOS, you will be permanently barred from all future CFStudios auctions and slot applications.
If the order is cancelled on CFStudios' behalf for reasons that have nothing to do with the client, the client will not be barred from future business in any way and will be compensated accordingly.
As always, individual circumstances may differ and we are always lenient where good communication is present. We understand that life gets in the way, and there are many circumstances (such as hospitalization, natural disasters, family emergencies, etc) that will not result in any future barring or repercussions.
CFStudios reserves the right to cancel any order at any time, for any reason.
We do not give refunds on items due to time spent, materials consumed, and the nature of our projects as custom and hand-made orders. Our products are not eligible for refunds, returns, chargebacks, or exchanges.
All payments made are non-refundable; please be sure you can commit before approaching us for a commission. As mentioned above, if you need to cancel your order you may contact us and do so with no cancellation fee, but no payments will be refunded except in special circumstances listed below.
We pride ourselves in good communication and send progress pictures for approval in each step of the commission, and as such will not progress if there is something the customer is dissatisfied with. Once an order is completed it cannot be refunded; we will fix any issues the customer is dissatisfied with. For this reason, dissatisfaction with a received product is not an eligible cause for a refund or partial refund.
Partial refunds will be issued if experimental aspects of a costume don't work out as expected, if an aspect of a costume fails to meet our quality standards and is for some reason not fixable, or if something is blatantly incorrect (not matching reference art, etc) and is clearly our oversight and not a stylistic difference, etc. If something needs repaired and falls under warranty it will be repaired according to our warranty policy and is not necessarily subject to a partial refund. We will also initiate a partial refund if we are still working on your project for 3+ months past your estimated completion date, as a measure of reassurance for the client.
Partial refunds will not be issued for reasons that conflict with our TOS (for example, asking for a due date that was not previously agreed to and demanding a refund because it was not met, or demanding a refund because an item was late due to a natural disaster or emergency.) They will likewise not be issued for conflicting reasons (for example, if a piece is approved, and then later demanded a refund over.)
If we need to cancel the commission for our own reasons that have nothing to do with the commissioner, the customer will receive a FULL refund, including the downpayment. This does not apply to commissions being cancelled due to harassment or inappropriate behavior from a customer.
Refunds may not be immediate; while we may be able to give an estimate on when to expect one, we will not be held to a due date for a refund, due to the nature of our business being commission based and largely unpredictable. Most refund instances would depend on how quickly or successfully a costume piece was auctioned off.
Forced refunds or chargebacks from a customer that do not fit any terms discussed between a client and CFStudios will result in a thorough investigation and potential legal action.
Our items have a 60-day limited warranty from the day you receive them. The warranty covers loose / ripped stitches, popped seams, things falling off / coming unglued, pieces that do not fit or work as they should, and generally anything wrong with the item upon immediately receiving it that was not caused by mishandling during shipping (that would be covered by shipping insurance,) Our costumes and props are meant to be handled with care as special occasion items that are used and worn gently, and as such, the warranty does not cover damages sustained due to roughhousing, mishandling, or inappropriate use of or conduct in one of our items. Because of this, warranty claims may be rejected if we believe the damage is due to misconduct in or misuse of items. Warranties are automatically void if a costume piece has been smoked in, kept in a smoking home, or used in an explicit adult scenario. Warranties may also be rejected if an item cannot be repaired, in which case CFStudios will work with the client to find a different method of compensation.
If CFStudios accepts your warranty claim, we will pay for shipping up to $100 in total. Repairs will be made as soon as possible but will not factor into any applicable estimated completion dates. Repair completion estimates will be assessed depending on our workload at the time; repairs involving parts or materials that are out of stock will always take longer since we need to wait for items to come in.
CFStudios is not responsible for damages that may have occurred after receiving a costume or piece; this is including but not limited to wrinkling, dirt or stains, heat or sun damage, etc. If you are unsure of how something will affect your piece, please ask us.
This warranty cannot be used to request changes to be made to the item; CFStudios is under no obligation to edit or alter items after they have been approved by the customer, with the exception of poorly fitting items.
Likewise this warranty cannot be used as a cleaning service; all items being sent back for repairs under warranty must be cleaned. Soiled items will be sent back at the customer's expense and not worked on until they have been cleaned.
We will almost always do repairs on your item if you ordered it directly from us, with exceptions being instances where dyelots or parts are no longer available, or items / damages that cannot be repaired and would be better served with purchasing a new item. Items must be clean; soiled items will be sent back at the customer’s expense and not worked on until they have been cleaned. Repairs will be made as soon as possible but wait times vary based on workload and inventory. Customer pays shipping. Repair fees start at $25 + $10/hour. We will not perform repairs on costumes or items that were made or altered by someone other than CFStudios, items that have been smoked in or kept in a smoking home, or items that have been worn used in explicit adult scenarios.
CFStudios is not responsible for any injuries, health risks, or the behavior of anyone wearing or using our costume pieces or items. None of our products are harmful to wear or use, but please exercise caution. Fullbody suits are hot and taxing to perform in and a prop weapon will still hurt if you're hit with it. Someone wearing or using one of our products does not necessarily represent us or our beliefs. Please use common sense!
We are not okay with our products being used in explicit adult scenarios, regardless if there are pictures taken or not. Our costumes are intended to be family friendly in all aspects. While our suits are washable, light and gentle washing as directed is not guaranteed to get everything out. If we find out our products have been used in these kinds of scenarios we reserve the right to block said person and no longer associate ourselves with the suit/character in question.
We do not allow edits or alterations to be made to our pieces without our written approval due to instances of theft in the past. Please contact us if you wish to edit or alter something so we can keep track of the situation. We will almost always approve alterations when asked; we have had individuals in the past buy our costumes, edit a small part, and then try to claim they made the whole thing, so we're just trying to avoid theft-based resale by requesting you notify us. This does not apply to repairs, which we have no problems with; only things that alter the appearance or function of a piece in some way.
All instances of theft will be pursued to the fullest extent of the law. You may not take credit for or steal any work done by CFStudios, even if it was made for you. This includes but is not limited to: claiming our work is yours (even if you altered it,) entering a contest as if you made our costume pieces, disassembling our work and using pieces of it to help build something else, and copying our costume pieces in construction, engineering, or design. We do not allow patterns to be made of our pieces or padding, and to do so would count as an instance of theft, even if you assembled a new piece yourself from a pattern of our work. We understand people being inspired by our work or even our writing / terms of service / descriptions, but do not permit copies of any of the above (meaning you cannot copy + paste our text or alter it for your own needs or profit.) If we believe you are engaging in theft of our work after purchasing, acquiring, or commissioning a piece from us, we will take the issue very seriously and have the right to investigate accordingly. Legal action may be taken.
© CFStudios 2018